Careers

Field Support Specialist

DEVNET is seeking a Field Support Specialist. This position is responsible providing on-site support to the user community.   The Field Support Specialist must be knowledgeable is all aspects of the software in order to effectively support the user base, conduct training sessions, one on one interactive training, user meetings.

Primary Responsibilities:

  • Travel and establish on-site presence at client site
  • Must show initiative, reliability, and organizational skills
  • Ability to prioritize and balance multiple tasks
  • Ability to follow-through with minimal management
  • Ability to interact effectively with both non-technical users and highly technical users
  • Contribute to knowledge database for each software component supported, by working alone or in a team-based environment, to establish best practices
  • Must be highly capable of developing and maintaining technical and procedural knowledge
  • Special projects as assigned

 Requirements:

  • Ability to travel 75% of working week
  • Work with minimal supervision
  • Excellent written & verbal communication skills
  • Time and Resource management
  • Ability to establish professional relationships with client and end users

We offer:

  • A casual working environment and competitive salary
  • Excellent benefit package including Medical and Dental
  • Vacation and sick time
  • 401(k) retirement package